With the deadline to file 2023 Pennsylvania personal income tax returns approaching, the Department of Revenue is extending its customer service hours for taxpayers to get help over the phone.
This will help taxpayers get the assistance they need before the April 15, 2024 filing deadline, Revenue Secretary Pat Browne said Monday.
“We know from our experience that many of our fellow Pennsylvanians who have personal income tax questions benefit from speaking directly with one of our trained representatives on the phone,” Browne said.
“That’s why we make a push during this time of year to offer as much phone support as possible prior to the filing deadline. We also have a number of customer resource options on the Department’s Web site that provide answers to common questions and will help taxpayers get their returns filed on time.”
Taxpayer Service and Assistance
Taxpayers can call 717-787-8201 to connect with the Department of Revenue’s Customer Experience Center (CEC). Beginning Tuesday, April 9, extended hours will be:
- April 9 – 12 | 8 a.m. – 7 p.m.
- April 13 | 10 a.m. to 3 p.m.
- April 15 | 8 a.m. – 7 p.m.
Personal income tax assistance is also available through the Department’s Online Customer Service Center. The Online Customer Service Center contains answers to hundreds of common income tax questions and allows taxpayers to securely submit a question to the Department through a process that is similar to sending an e-mail.
The Department of Revenue’s district offices are also open to provide customer service. Taxpayers are encouraged to call ahead to schedule an appointment and bring their Social Security cards and a photo ID with them to facilitate tax filing assistance. District offices are open 8:30 a.m. to 5 p.m., Monday through Friday.
Taxpayers can check the status of their refunds online by selecting the Where’s My Income Tax Refund? link on the Department’s homepage or by calling 1-888-PATAXES.
Taxpayers will be prompted to provide their Social Security number and requested refund amount to obtain the current status.
Use myPATH to File Your State Tax Return for Free
The department is encouraging taxpayers to electronically file their Pennsylvania personal income tax returns with the Department’s state-only online filing tool available at mypath.pa.gov. myPATH is a free, user-friendly option that allows most taxpayers to seamlessly file the Pennsylvania Income Tax Return (PA-40) and make income tax payments.
Taxpayers do not need to create a username or password to perform many functions in myPATH. That includes filing a PA-40 or making a payment, responding to Department requests for information and checking the status of a refund.
As a reminder, all taxpayers who received more than $33 in total gross taxable income in calendar year 2023 must file a Pennsylvania personal income tax return by midnight, Monday, April 15, 2024.
Spanish Resources for Filing
myPATH has an option for Spanish-speaking Pennsylvania taxpayers to file the PA Personal Income Tax Return (PA-40). In addition, the Department has an informational video in Spanish with step-by-step instructions on how to use myPATH to file a PA-40 as part of its Revenue411 video serie.
