READING – Pennsylvania Electric Company (Penelec) is expanding its social media presence with the launch of its Facebook page. The new page builds on the company’s successful Twitter account, @Penelec, to provide customers with important information related to their electric service.
“Social media has become a vital part of Penelec’s communication with customers, local officials and media, particularly during major weather events,” said Scott Wyman, regional president, Penelec.
“Twitter has proven to be an effective tool for sharing information and engaging with customers, and we are excited about the increased communication opportunities through Facebook.”
Customers are encouraged to like the Penelec Facebook page by visitingwww.facebook.com/PenelecElectric. By connecting, customers can:
- View updates and important information during major outages, such as the company’s storm preparation plans, tips for safely managing through a power outage, water and ice locations, and restoration information
- Easily report a power disruption directly through the Facebook page by clicking on the “Report an Outage” tab and entering the phone number associated with the customer’s account
- Learn about system enhancements and maintenance, including tree trimming, substation work, utility pole replacements and more
- Receive energy efficiency and electrical safety tips
- Learn about ways Penelec supports the communities it serves
- View photos and videos from Penelec-sponsored community initiatives and infrastructure projects taking place across the service territory
The launch of the Facebook page is the latest in Penelec’s ongoing effort to provide proactive information to customers using a variety of platforms. In addition to social media, Penelec customers can subscribe to alert notifications via e-mail or text message that contain billing reminders, weather alerts in advance of severe storms, or updates on scheduled or extended power outages. Customers also can use two-way text messaging to report outages, request updates on restoration efforts and make other inquiries about their electric accounts.
The company also provides comprehensive outage information through its 24/7 Power Center map and on its Web site, which is optimized for mobile phones. Additionally, customers can download the Penelec smartphone app for Apple®iPhone® and Android™ devices.
Learn more about Penelec’s customer communication tools atwww.penelec.com/connect.
Penelec, a subsidiary of FirstEnergy Corp. (NYSE: FE), serves approximately 600,000 customers in 31 Pennsylvania counties. Connect with Penelec on Twitter@Penelec and on Facebook at www.facebook.com/PenelecElectric.
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