Three Virtual Workshops to Help Pennsylvanians Prepare for Launch of New Unemployment Compensation System

HARRISBURG – The Pennsylvania Department of Labor & Industry (L&I) will hold three virtual workshops this week to help Pennsylvanians prepare for next month’s transition from an outdated, 40-year-old legacy system to a new modern computer system.

The transition to the new Unemployment Compensation (UC) system is expected to begin May 30.

This week’s UC claimant workshops are part of a series of 25 workshops and other easy-to-use tools and helpful resources L&I is providing to users, including the legislative, advocate, and employer communities, to guide them through the transition to the new system. Once the transition is complete, the new system will enable quicker and easier filing of UC claims.

This Week’s Claimant Workshop Dates and Links

• Wednesday, May 26 at 2 p.m. (English)
• Thursday, May 27 at 6 p.m. (English)
• Thursday, May 27 at 7:30 p.m. (Spanish)

A full list of scheduled workshops and the links to connect to them are available here. Workshops are offered in English and Spanish on a variety of days and times, including evenings and weekends. Workshops are also available to watch on-demand any time.

Workshop topics include:

• How to log in to the new system;
• Payment information;
• Status updates;
• Appeals;
• Fact-finding;
• Frequently Asked Questions (FAQs) and more.

Questions about the new UC system should be submitted here. L&I will address the most frequently asked questions in future workshops.

Helpful Resources

In addition to the instructional workshops, the following user guides are available to help Pennsylvanians prepare for the new UC system.

Claimant User Guides:

• How to login
• File weekly certifications
• Open a new claim
• Overpayment management

Employer User Guides:

• Request relief from charges
• Granting access to Third-Party Administrators

Claimant and Employer User Guides:

• Appeal process
• Fact-finding

Video tutorials are also available.

Contacting UC During the Transition

During the transition time expected to begin on May 30, the UC Service Center will remain open via phone and email.

Representatives will still be able to take new inquiries from users and place them in a queue for when the new system comes online.

They will also be able to assist individuals who are experiencing issues and will be able to answer questions about the offline period and the new UC system generally.

• 1-888-313-7284 – UC Customer Service phone line
• uchelp@pa.gov – UC Customer Service e-mail

For more information on the new UC system and unemployment programs, please visit www.uc.pa.gov and follow L&I on Facebook or Twitter.