Failed Organizational and Departmental Processes May Lead to Errors in Radiology Services

HARRISBURG – The Pennsylvania Patient Safety Authority received 652 events from Pennsylvania healthcare facilities in 2009 that identified specific failed processes within radiology procedures that exposed patients to potential harm, including order and scheduling inaccuracies, patient misidentification and inaccurate procedure verification processes.

Specifically, of the events reported to the Authority, 50% were related to wrong-procedure or test, 30% were related to wrong-patient, 15% were related to wrong-side and five percent were related to wrong-site radiology errors. The data was released today in the Authority’s quarterly June Pennsylvania Patient Safety Advisory.

“Patient identification issues are well recognized as a challenge in the healthcare arena,” Dr. John Clarke, clinical director of the Pennsylvania Patient Safety Authority said. “When you’re dealing with a hospital setting it increases the risk of misidentification because of the numerous departments and healthcare personnel that are involved.”

“There are strategies facilities can implement to minimize the risk as much as possible,” Clarke added.

Strategies to prevent these types of errors are given in the Advisory, which cites the principles of the Universal Protocol for Preventing Wrong Site, Wrong Procedure and Wrong Person Surgery™ outlined by the Joint Commission as transferrable to disciplines other than surgery to prevent unintended procedures and patient complications.

“These protocols, while targeted toward preventing surgery mistakes, can be used to standardize procedures in other areas of care to ensure that patients are accurately identified and procedures correctly scheduled and performed across-the-board, not just in the operating room,” Clarke said. “An assessment tool, sample policy and teaching module of events with learning points are also available for patient safety officers to determine where their facility stands in regard to the likelihood of these events happening in their facility.

“The Authority has also developed consumer tips so patients and their loved ones understand how participating in their healthcare can make a difference,” Clarke added.

For more information about the studies and data regarding radiology services go to the Advisory article “Applying the Universal Protocol to Improve Patient Safety in Radiology Services” at the Authority’s website www.patientsafetyauthority.org.

The Authority’s 2011 June Advisory also contains other clinical articles with toolkits for the healthcare provider to improve patient safety. Highlights include:

 

For the complete 2011 June Pennsylvania Patient Safety Advisory, go to www.patientsafetyauthority.org.

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