Pennsylvania American Water Reminds Customers to Protect Pipes During Extreme Cold

MECHANICSBURG, Pa. (EYT) — With sub-freezing and below-zero temperatures gripping much of the Commonwealth, Pennsylvania American Water is urging customers to take steps now to protect their homes from frozen pipes and costly water damage.

Company officials noted that internal plumbing is the responsibility of the homeowner and encouraged residents to be proactive during extended cold spells.

“Extended periods of extreme cold increase the risk of frozen and burst pipes,” said Jim Runzer, vice president of operations for Pennsylvania American Water. “Simple preparation and routine checks during these conditions can help prevent damage and reduce stress for homeowners.”

Customers are encouraged to locate and clearly mark their main water shut-off valve so it can be quickly accessed in an emergency. The company also recommends testing the valve to ensure it functions properly and closes completely. While checking the shut-off valve, homeowners are encouraged to identify the material of their incoming water service line, as Pennsylvania American Water continues work to replace lead and galvanized steel service lines statewide.

Residents should also make sure sprinkler and irrigation systems are turned off and fully drained, eliminate drafts near water lines, and insulate pipes in areas prone to freezing, such as basements, crawl spaces, garages, unheated rooms, and exterior walls. Exposed pipes can be wrapped with insulation or heat tape to help prevent freezing.

When temperatures remain below freezing, homeowners are advised to open cabinet doors under sinks to allow warm air to circulate around pipes and allow a small trickle of water to run through faucets to keep pipes from freezing.

If a pipe does freeze, Pennsylvania American Water recommends shutting off the main water supply immediately before attempting to thaw the pipe. Pipes can be safely thawed by warming the surrounding air with a hair dryer, space heater, or hot water. Open flames or unattended heaters should never be used. Once thawed, water should be turned back on slowly while checking for leaks or damage.

For those leaving their homes during cold weather, the company suggests setting thermostats no lower than 55 degrees, asking a trusted person to periodically check the property, and considering the use of a freeze alarm that alerts homeowners if indoor temperatures drop dangerously low.

Additional cold-weather preparation tips are available on Pennsylvania American Water’s website.

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